How do I file a warranty claimUpdated 2 years ago

If you purchased your product from our online store (excluding intl.herschel.com):

• Take photographs of the defect, the front and back of the product and the striped inside lining.
• Submit the photos and acceptable proof of purchase through our online form (https://herschel.com/warranty?form=new); or send them to [email protected] with Warranty in the subject line.
• We will inspect your photos and let you know if the defect falls within our warranty policy by issuing a WA number.
• Once you have completed the warranty process, we will issue you a gift card to our online store for the monetary value of the item (based on our recommended retail price).

If you purchased your product from an authorized retailer:
• Take photographs of the defect, the front and back of the product and the striped inside lining.
• Submit the photos and acceptable proof of purchase through our online form, or send them to [email protected], with Warranty in the subject line.
• Once you have completed the warranty process, we will issue you a gift card to our online store for the monetary value of the item (based on our recommended retail price).

Due to seasonality of stock we cannot guarantee that customers will be able to purchase the same item that is the subject of their warranty claim.

Warranty-related gift cards cannot be combined with any other offer including promotions/discounts on our online store.

All warranty claims are dealt with as promptly as possible, with most claims completed within 5 business days. However, during peak retail seasons such as the Holidays and Back-To-School, warranty claims may take an additional 4 to 5 business days.
We thank you for your patience.